Shipping policy
Shipping Policy
At Slowe Studio, we carefully pack and dispatch every order from Brisbane, Australia.
Order processing
Orders are usually processed within [1–3 business days]. Orders placed on weekends or public holidays are processed on the next business day.
During busy periods, sales, or product launches, processing may take a little longer. We’ll contact you if there’s a significant delay with your order.
Shipping within Australia
We offer the following delivery options:
- Standard shipping: 2 to 8 business days, from $9.99
- Express shipping: 1-4 business days , from $15.00
- Free shipping: for orders over $150.00
Delivery timeframes are estimates and begin once your order has been dispatched. Delivery may take longer during peak periods or to regional and remote areas.
International shipping
We currently ship to Australia only.
International shipping rates and estimated delivery times are calculated at checkout. Customers are responsible for any customs duties, import taxes, or other fees charged by their country.
International orders may be delayed by customs and these delays are outside our control.
Tracking
Once your order has been dispatched, you’ll receive a shipping confirmation email containing tracking details, where available.
Please allow 24–48 hours for tracking information to update after dispatch.
Incorrect or incomplete addresses
Please check your delivery address carefully before completing your order. If an order is returned to us because the address was incorrect or incomplete, additional postage may apply to resend it.
If you notice an address error, contact us as soon as possible at contact.slowe@gmail.com. We can’t guarantee that the address can be changed once an order has been dispatched.
Delayed, lost, or damaged orders
If your order hasn’t arrived within the estimated delivery timeframe, please contact us at contact.slowe@gmail.com with your order number.
If your parcel arrives damaged, please contact us within 2 days and include photos of the packaging and items. We’ll work with you and the shipping carrier to resolve the issue.
Nothing in this shipping policy limits your rights under the Australian Consumer Law.
Contact
For shipping questions, please contact us at:
Email: contact.slowe@gmail.com
Business name: Slowe Studio
Website: slowestudio.com.au